Last updated: November 10, 2026
These General Terms and Conditions of Sale (the “Terms”) govern every purchase made on the online shop scyavuru.com (the “Shop”), operated by SHM S.R.L., distributor of Scyavuru products. By placing an order you confirm that you have read, understood and accepted these Terms. Please read them carefully and keep a copy for your records.
The products offered on the Shop are sold by SHM S.R.L., with registered office in Via Podgora 49, 41037 Mirandola (MO), Italy, VAT number IT04122090360, REA no. MO-444660, certified email (PEC) [email protected] (the “Seller”), distributor of the products made by Aziende Agricole Scyavuru S.r.l., Contrada Castellana SNC, 92016 Ribera (AG), Italy (the “Producer”). For orders, deliveries, returns and any other request you can contact the Seller’s customer service at [email protected] or by phone on +39 02 94 755 349.
These Terms apply to distance contracts concluded through the Shop between the Seller and customers who purchase as consumers, i.e. natural persons acting for purposes outside their trade, business, craft or profession. Purchases made with a VAT number through the reseller area are also governed by these Terms, together with the specific conditions of section 10; the rules reserved to consumers, starting with the right of withdrawal, do not apply to them. Sales are governed by Italian law and in particular by Legislative Decree no. 206/2005 (Consumer Code) and Legislative Decree no. 70/2003 (e-commerce), without prejudice to the more favourable mandatory rules of the country where the consumer habitually resides.
The contract can be concluded in Italian, English, German, French or Spanish, depending on the language version of the Shop you use. Orders above 600 pieces and private label productions are not handled through the Shop: write to [email protected] and we will put you in touch with the right team. Purchases of Scyavuru products on Amazon or on other marketplaces are governed by the conditions of those platforms.
The Shop offers pistachio and nut-based creams, 100% nut pastes, protein creams, Super Creamy sauces, panettoni and other food products made by the Producer. Each product page shows the essential characteristics of the product, ingredients, allergens and net weight. Product images are for illustration only: in case of any difference, the written description prevails. Products are food items and must be stored and consumed as indicated on the label. Availability is shown on each product page and may change without notice; products marked “Coming soon” cannot be ordered yet, but you can ask to be notified when they become available.
All prices are expressed in euro and include VAT; the prices reserved to business customers are shown net of VAT (section 10). Shipping costs are not included in the product price and are shown separately in the cart and at checkout, before the order is confirmed, together with any destination surcharge that the courier applies to some areas (such as minor islands and remote locations), which is due even when shipping is free. If a minimum order value applies, it is shown in the cart. The Seller may change prices at any time; the price charged is the one displayed at the moment the order is placed. Discount codes and promotions apply under the conditions stated in each offer and, unless otherwise indicated, cannot be combined with each other. In the event of an obvious pricing error, the Seller may cancel the order and refund any amount paid.
To place an order you add products to the cart, enter your billing and delivery details, choose a payment method, accept these Terms and confirm the order; you can buy as a guest or with an account. Before confirming you can review and correct the information entered. The order is a binding offer to purchase; the contract is concluded when the Seller sends the order confirmation email to the address you provided. The Seller may refuse or cancel an order, for example if the products are unavailable, the payment is not authorised or the data provided are incomplete or inaccurate; in that case any amount already paid is refunded. Each order confirmation and the version of these Terms accepted with it are stored by the Seller and can be requested by writing to [email protected].
Payment is made in advance, online, with the methods shown at checkout, which currently include the main credit and debit cards, Apple Pay, Google Pay, Link, Amazon Pay, Klarna and PayPal and, in some countries, Bancontact and EPS. Cash on delivery is not available. Payments are processed by certified providers (Stripe and PayPal) on secure, encrypted pages: the Seller never receives or stores your full card details. The amount is charged when the order is placed; if you choose Klarna, Klarna’s conditions also apply to deferred and instalment payments. If you need an invoice for your business, choose the company option at checkout and enter your company details.
Orders are shipped by courier from our logistics warehouse in Città Sant’Angelo (Pescara, Italy) to the address indicated in the order. We currently deliver to Italy and to all the other countries of the European Union, except for some islands and territories (for example Corsica, the Balearic and Canary Islands, Ceuta and Melilla, Madeira and the Azores): the destinations available are those offered at checkout. For these areas and for countries outside the European Union, such as Switzerland and the United Kingdom, write to [email protected] before ordering and we will tell you how to complete the order. Orders are normally prepared within 1-2 working days; the estimated delivery date is shown on the product page and at checkout (indicatively 2-3 working days in Italy and 4-6 working days in the other countries) and depends on the destination and on the courier. Unless otherwise agreed, the Seller delivers within 30 days of the conclusion of the contract. Shipping costs, the free-shipping threshold and any destination surcharge are shown in the cart and at checkout. You will receive a tracking link by email as soon as the parcel leaves the warehouse. The risk of loss or damage to the products passes to you when you, or a person you have indicated other than the carrier, take physical possession of them.
Destination surcharge in Italy. For some destinations in Italy the courier charges a surcharge: currently €3.85 for the locations that the courier classes as remote and €5.90 for minor islands (VAT included; for business customers €3.50 and €5.50 plus VAT). Sicily and Sardinia are not considered minor islands and have no surcharge. Only one surcharge applies per order and it is also due when shipping is free. It is shown as a separate line, with the name of the location, in the cart and at checkout before you confirm the order, and it does not apply if you choose collection from an InPost locker, where available.
Please check the parcel on delivery: if the packaging is visibly damaged, accept it with a specific reservation to the courier (for example “box crushed, broken glass”) or refuse the delivery, and write to [email protected], if possible within 48 hours, with some photographs, so that we can open the claim with the courier straight away. All the details are on the Returns and Refunds page.
As a consumer you have the right to withdraw from the contract, without giving any reason, within 14 days from the day on which you (or a person you have indicated, other than the carrier) receive the products. To exercise this right, send a clear statement to [email protected], stating the order number, before the 14-day period expires; you can use the model withdrawal form on the Returns and Refunds page, but it is not mandatory. Within 14 days of your statement, send the products to: REPARTO RESI SCYAVURU c/o MOMOKA SRL, Strada Lungofino 187, Blocco H, Modulo A, 65013 Città Sant’Angelo (PE), Italy, also writing “SCYAVURU” and the order number on the shipping label. The direct cost of returning the products is borne by you.
In accordance with art. 59, paragraph 1, letter e) of the Consumer Code, the right of withdrawal does not apply to sealed products that have been unsealed after delivery, as they are not suitable for return for health protection and hygiene reasons: products must therefore be returned still sealed, intact and in their original packaging. The Seller refunds the price of the products and the standard delivery costs within 14 days of receiving your withdrawal statement, using the same payment method used for the purchase; the refund may be withheld until the products, or proof of their dispatch, have been received. If the products are returned damaged by handling beyond what is necessary to establish their nature and characteristics, the Seller may deduct an amount equal to their diminished value. If you refuse the delivery within the withdrawal period, the refusal is treated as a withdrawal: the Seller refunds the products and the standard delivery costs and only deducts the cost of returning the parcel to the warehouse.
All products are covered by the legal guarantee of conformity provided for by articles 128 et seq. of the Consumer Code, for which the Seller is responsible. If a product arrives broken, wrong or defective, write to [email protected] as soon as you notice it, with the order number and photographs of the parcel and of the product (for defects, also of the lot number on the label). The Seller will replace the product or refund the price, at your choice, at no cost to you; you do not need to send broken jars back. These indications do not limit the rights granted to you by law.
Businesses can register in the reseller area with their VAT number and buy at reserved prices, shown net of VAT and applied to the registered account. In the reseller area products are sold only in full cartons, as indicated on each product page; lines and flavours can be mixed. The minimum order value, the shipping contribution and the threshold for free shipping are shown in the reseller area and at checkout. VAT is applied according to the law in force. The right of withdrawal does not apply to these purchases. Visible damage must be noted with a specific reservation to the courier on delivery; damage and non-conformities must be reported to [email protected], with photographs, within 8 days of discovery (art. 1495 of the Italian Civil Code). After checking the report, the Seller issues a credit note or replaces the goods in the next order. For business customers, the court of Milan (Italy) has exclusive jurisdiction.
The Seller is not liable for delays or failures in delivery caused by force majeure or by events beyond its reasonable control, nor for damage caused by improper storage or use of the products after delivery. Nothing in these Terms limits the rights granted to consumers by mandatory law.
Personal data are processed in accordance with the Privacy Policy and the Cookie Policy, which form an integral part of these Terms.
For any complaint or request you can write to [email protected]; we will answer as quickly as possible. These Terms are governed by Italian law. For consumers, any dispute falls under the mandatory jurisdiction of the court of the place where the consumer resides or is domiciled.
The Seller may update these Terms at any time. The version applicable to each order is the one published on the Shop and accepted at the moment the order is placed.