Returns and Refunds

Last updated: October 28, 2026

We want our jars to arrive in perfect condition. If something goes wrong, here is how we put it right.

1. Broken, wrong or defective product

Write to us at [email protected], if possible within 48 hours of delivery, so that we can open the claim with the courier straight away. Please tell us:

  • the order number;
  • a photo of the parcel and of the product (for defects, also of the lot number on the label).

We refund the product or send it to you again, as you prefer, at no cost to you. You do not need to send anything back: if the jar is broken, dispose of the glass safely.

In any case, your rights under the legal guarantee of conformity (articles 128 et seq. of the Italian Consumer Code) remain unaffected.

2. Parcel damaged on delivery

Check the parcel when you receive it. If it is visibly damaged:

  • accept it with a specific reservation to the courier, describing the damage (for example “box crushed, broken glass”);
  • or refuse it: the parcel goes back to our warehouse and we contact you to send it again or to refund you.

Then write to us as in point 1.

3. Right of withdrawal (you changed your mind)

If you buy as a consumer, you can withdraw within 14 days of delivery, without giving any reason.

Conditions

  • The products must still be sealed, intact and in their original packaging.
  • For health protection and hygiene reasons we cannot accept products opened after delivery (art. 59, paragraph 1, letter e of the Italian Consumer Code).

How to return

  1. Tell us you are withdrawing by writing to [email protected] with the order number. You can use the form below, but it is not mandatory.
  2. We send you the return instructions to put in the parcel.
  3. Send the products within 14 days of your message to: REPARTO RESI SCYAVURU c/o MOMOKA SRL, Strada Lungofino 187, Blocco H, Modulo A, 65013 Città Sant’Angelo (PE), Italy. Also write “SCYAVURU” and the order number on the shipping label.

Costs and refund

  • The return shipment is at your expense.
  • We refund the price of the products and the standard delivery costs within 14 days of your withdrawal message, with the same payment method used for the order. We may wait to refund you until we receive the products or proof that you have sent them.
  • If the products come back opened, we cannot accept the return. If they come back damaged by handling beyond what is necessary, we may deduct an amount equal to their loss of value.

4. Parcel not collected or wrong address

  • Parcel not collected or refused: it goes back to our warehouse and we refund the products. If you refuse it within the 14 days as a withdrawal, we also refund the standard delivery costs and only keep the cost of the return to the warehouse; in the other cases we keep the shipping and return costs.
  • Incomplete or wrong address: the new shipment is at your expense.

5. Purchases with a VAT number (B2B)

The right of withdrawal does not apply to professional purchases. Damage and non-conformities must be noted with a specific reservation to the courier on delivery and reported to [email protected], with photos, within 8 days of discovery (art. 1495 of the Italian Civil Code). We refund you with a credit note or replace the goods in your next order.

6. Purchases on Amazon

For orders placed on Amazon, Amazon’s returns policy applies. Contact us from the order page on Amazon.

7. Who sells

The scyavuru.com shop is operated by SHM S.R.L., distributor of Scyavuru products – Via Podgora 49, 41037 Mirandola (MO), Italy – VAT number IT04122090360 – PEC [email protected] – [email protected].

The products are made by Aziende Agricole Scyavuru S.r.l., Contrada Castellana SNC, 92016 Ribera (AG), Italy. The full conditions are in the Terms and Conditions of Sale.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: SHM S.R.L., Via Podgora 49, 41037 Mirandola (MO), Italy – [email protected]

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

  • Ordered on (*) / received on (*): ____________________
  • Order number: ____________________
  • Products: ____________________
  • Name of consumer(s): ____________________
  • Address of consumer(s): ____________________
  • Signature of consumer(s) (only if this form is notified on paper): ____________________
  • Date: ____________________

(*) Delete as appropriate.